Refund policy

We want you to love your ZOEVETTE Botanicals tea. If you're not satisfied, here's how returns and refunds work.

Right to cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

Returns: As our teas are a food product, we are unable to accept returns or exchanges once a pouch or tin has been opened, for hygiene and food safety reasons. Unopened items in original, saleable condition may be returned within 30 days of delivery.

Faulty or damaged items: If your order arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with photos where possible. We'll offer a replacement or full refund, including return postage.

Refunds: Approved refunds are issued to your original payment method within 14 days of us receiving the returned item or confirming the issue.

To start a return, contact us at hello@zoevette.com.